Frequently Asked Questions

Due for Mac

For support for Due for Mac, please visit the Due for Mac support page.

Due for iPhone, iPad and iPod touch

I need help!

How do I...? Where is...? Does it...? Can I...? Why is...? Will you...? Who made...?

How do I adjust my preferences?

If you're on the iPhone, Settings is accessed via the top right corner of Logbook. If you're on the iPad, Settings is accessed via the bottom left button in the app.

How do I customize increments for timings from the default 15 minutes?

You can customize the increments between 1 minute / 5 minutes / 10 minutes / 15 minutes / 30 minutes from Settings.

To keep things snappy, I personally won't go near 1 minute.

How do I use Due? What do those icons mean?

You'd probably also want to customize Due further to suit your needs. More on auto-snooze here.

How do I set up a reminder that repeats daily from Monday to Friday only?

Follow the instructions here: setting up a weekday-only recurring reminder in Due.

How do I set up a reminder that repeats from date of completion?

Follow the instructions here: setting up a repeat from completion reminder in Due.

How do I create a reminder with a link to the webpage that I'm currently on?

You can install a bookmark in your browser, and access that bookmark to send the link of the current webpage to Due.

The simplest way to do this is to drag the link Due It to your bookmarks bar on your desktop browser, and sync your bookmarks to your iPhone, iPod touch or iPad through iCloud or iTunes.

Does Due work on iPhone 3G? I heard it doesn't support multitasking.

Due is tested to work on the iPhone 3G. Local notifications are supported by iPhone 3G despite its lack of other multitasking features. If you're intending to use the new OTA sync feature, the Sync on quit feature is only available on multitasking-enabled devices such as the iPhone 3GS, iPhone 4, iPod touch 3rd and 4th generation, iPad.

Does Due support recurring reminders?

Yes. You can repeat a reminder every N days, weeks, months or years.

Does Due support recurring reminders on weekdays only? How about recurrence every three months, every Monday, Wednesday, Sunday, every first Monday of the week, every last Sunday of the month, etc?

Yes. New in 1.5, you can set up advance repeating reminders like those above.

Does Due have a snoozing feature?

Yes. Snoozing is supported in two forms: auto snoozing and postponing.

Auto snoozing: Due notifies you of missed reminders repeatedly until you act on them (mark as done, postponed, or cancel auto snooze). This way you won't be missing another reminder. See also question: Why is auto snooze limited to just every minute or every hour?

Postponing: Sort of like the traditional Snooze button on your alarm clock. Each time a reminder fires, you tap 'View' and you get options to postpone it by 10 minutes, an hour or a day.

You could also postpone the reminder by any combination or multiples of these intervals (eg. 2 hours 30 minutes) by tapping multiple times.

What happens if I silence my phone?

If your phone is on silent when the alarm occurs, it'll be vibration only. Unlike Apple's own Clock.app, third-party apps like Due cannot override the silent mode to play any alert sound while they're not running.

Can I change the notification sounds?

Yes. Due comes with 8 different alert sounds ranging from short to long, unobtrusive to really irritating. You can choose a default alert sound for reminders and timers separately.

In addition to the default alert sound, you can cycle between a secondary alert sound or vibrate-only alerts for individual reminders whenever you need a different alert.

Are there vibrate-only alarms?

New in 1.3, you can cycle between your default reminder alarm sound, a secondary alarm sound, or a silent and vibrate-only alarm sound.

Can I create todos without alerts or due date?

Short answer: No, Due does not support todos without alerts or due date, and probably never will.

Long answer: While Due can certainly function as a todo list for many people, its reason of being is really reminders. While there is certainly some overlap between a good reminder app and a good todo management app, they are fundamentally very different animals.

A good reminder app works because it's low-friction, it nags, it reminds, it keeps us on our toes. A good todo app needs strong organizing, searching and prioritizing capabilities. For the more complex todo apps, maybe even context, tagging and delegation.

Even as it is now, some users have already requested for the ability to sort reminders manually. Such a feature really belongs to a todo app and not a reminder app like Due, where it makes most sense to have items due soonest appear at the top. By supporting todos without alerts and due dates, I'll be blurring the line even further and open up a floodgate for features that I have no intention to support.

There are many other excellent ways to store and manage your todo list, ranging from wunderlist (free) to Listary (it has great integration with Due, allowing you to set reminders for your todo items in Due easily) to full-fledged GTD manager OmniFocus.

Can I configure alerts to sound X minutes before due date?

Short answer: No, Due does not support pre-alerts, and probably never will.

Long answer: This is a common question for people coming from calendaring apps, where we set up an event at event time (say Meeting at 4pm) and then an alert before the event (eg. 1 hour before) to remind us about it so as to give us time to prepare for it.

I like to think of the reminders in Due as just that—the reminders before the event instead of the event itself. So our reminder in Due would really be 'Prepare for meeting', set to sound at 3pm, instead of 'Meeting' set at 4pm itself.

Why is auto snooze limited to just every minute or every hour on iPhone, iPad and iPod touch?

An ideal snooze interval is probably 5-10 minutes or so. The choice of auto snoozing between just 1 minute and 1 hour is really because my hands are tied with what Apple has provided developers with. The explanation behind this is long, but if you're interested to learn more, you can read more about it below.

Meanwhile, you might just want to try creating new reminders with hourly snooze by default (Settings > When adding reminders > Default snooze > Every hour), and activating every minute snooze for critical reminders that you can't afford to miss (Quick Panel > Auto snooze > Snooze every minute).

Technical explanation: Currently, third-party developers can only repeat a notification every second, every minute, hour, day, week, month, year — but nothing in between (for the technically-inclined, see bug report #759402).

You might find it strange then that some other apps that use local notifications could provide a custom interval of say, 5 or 10 minutes. My best guess is that these apps have scheduled multiple notifications to give the illusion of custom repeating interval. For example, if you schedule a reminder to fire at 5pm and repeat at 10-minute intervals, the app would instead schedule 6 distinct notifications that repeat hourly, one at 5p, 5.10p, 5.20p, 5.30p, 5.40p, 5.50p.

You might then wonder why I chose not to support that, knowing exactly how I could work around this limitation. The biggest reason is because there's actually a limit of 64 notifications per app. This workaround of scheduling multiple notifications does not scale well with more reminders, and could potentially result in unreliable reminders.

For instance, if a user chooses an interval of 5 minutes, that would require 12 separate notifications to maintain the illusion. That means a user can only schedule up to 5 reminders reliably before maxing out the limit.

As you might have expected, I have chosen reliability over supporting custom snooze intervals. So until Apple decides to fix this issue, I will not be able to support this feature reliably. Could you help? Probably. File a duplicate bug report with your own Apple ID over at http://bugreport.apple.com/ based on mine. You'll need to first register your Apple ID as a developer (free, here) before you can file the bug report.

Meanwhile, I feel the current implementation of auto-snooze works best as a way to make sure you don't miss any alerts. With the Quick Panel now, you can quickly and easily defer the reminder later if you can't attend to it now.

Why do I have to open the app for sync to take place? What's the best way to use Due across multiple devices?

On iOS, third-party apps do not run actively in the background. So while changes made on your Mac may have been uploaded to iCloud or Dropbox successfully, you'll still need to launch the app on your iOS device for them to take effect on your iOS device.

If you have Due on more than one iOS device, you'll find it troublesome to launch the app on all of your iOS devices each time a reminder fires to stop the alerts.

Assuming that the two iOS devices you have are iPhone and iPad, and that the iPad is something that you may not always carry with you, you can strip the auto snooze setting off all reminders locally on the iPad such that you won't have to acknowledge the same reminder twice when it fires.

You can head into the iPad's Settings > Alerts & Badges and turn off 'Auto snooze'.

You may also choose to turn off alerts and/or sound for reminders and timers altogether in Settings > Alerts & Badges if you'd like to just use your iPad as a viewing/adding device.

How can I quickly set a due date months or years away without scrolling through the wheel? How can I make use of natural date parsing?

Due detects any date and time provided in the reminder title and allows you to set the due date and time accordingly.

For example, you can enter:

  • "Collect passport next Monday 4pm",
  • "Make dinner reservation at 14:00 tomorrow",
  • "Cancel subscription in 1 month at 1:30 pm",
  • "Wish Sally happy birthday on Aug 22 at 8 AM"
  • "Phone contract expires May 30 2014"

There are no fixed formats to follow for dates and time; "4pm" works just as fine as "4:00 PM" or "16:00", and "Aug 22" works as well as "22 August" or "8/22". Relative dates like "in 20 mins" or "in 6 months" also work.

To set your due date using the detected date and time in your title, you'd first need to dictate or type your reminder with the date and time (eg. Product Meeting Friday 9am). Next, tap on the button labelled 'Set to: <parsed date>' button that appears at the top of the window.

At this point, if you'd like to just save without removing the parsed date from the title, tap 'Add'. Otherwise, tap on the 'Remove: <parsed date>' button that had replaced the previous 'Set to:' button, before tapping on 'Add'.

Tip: There's also a shortcut to do 3 things at once—set the due date of the reminder to the detected date, remove the parsed date from the title, and save the reminder immediately—by tapping and holding on the 'Set to' button on the title bar when it appears.

Why is it not free?

Check this out.

How do the dates and times look? Will there be military times/12-hour/24-hour/AM/PM symbols?

Due automatically and fully respects your locale and regional settings on your iPhone and iPod touch when displaying time and dates.

So US-based customers will never see any military timings, and UK/Europe-based customers will never have to deal with any AM/PM symbols — unless of course if you choose to (ie. override the 24-Hour Time from within Settings of your iPhone/iPod touch).

Will you translate Due to my language?

I'd love to if you could help me out! Drop me a mail and I'll get in touch!

Some have asked for a promo code in exchange for their translation service. While there is no cost on my part to issue a promo code, I do not practise promo code exchange for translation. I feel that the translation is best done by users who have already bought, used, understand and love Due, rather than by someone who has yet to use it at all.

I'm not getting any notifications, sounds and badges.

Head into your iPhone/iPad/iPod Settings > Notification Center, scroll down to find Due, and ensure that it is properly configured for notifications.

My reminder keeps going off even though it was marked done or deleted.

There is a bug in iOS where notifications are sometimes not removed from the notification system. In all cases, restarting your device would clear the phantom reminder.

The problem is rather rare, and seems to occur after updating Due from the App Store, or when updating your iOS. I've filed a bug report with Apple regarding this issue.

If the above didn't help, try heading into Due > Settings > Reset All Alerts to trigger a reset of the notifications. This will cancel all notifications (including the phantom one that you're experiencing) and reschedule the notifications again based on the reminders in your database. No data will be deleted.

iCloud sync is not working for me.

Due can sync your database through either Dropbox or iCloud. With iCloud, Due uses the Documents in the Cloud technology to keep your database in sync. However there are times when iCloud may fail to upload or download your database from the cloud. When that happens, you may repeatedly see 'iCloud timed out' or 'Database not uploaded' errors when attempting to download or upload your database.

If you're encountering such an issue, follow the steps in Troubleshooting iCloud sync on Due for iPhone, iPad and iPod touch.

Help! I'm getting crashes!

To better help me diagnose the issue, please let me know the steps taken to reproduce the crashes, and if possible, send me the crash logs as well.

To find the crash logs, first sync your device with iTunes. Then follow the instructions by Apple to obtain your crash logs (click or scroll down to "Acquiring Crash Reports").

You may find a number of crash logs under the names 'Due_YYYY_MM_DD_YouriPhoneName.crash'. You can zip them up and send it to me if you find any.

Who made those beautiful social media icons on your website?

The Social Network Icon Pack is made by Rogie King from Komodo Media and is licensed under a Creative Commons Attribution-Share Alike 3.0 Unported License.

What about those flag icons?

The Flag Button Devkit is made by Wolfgang Bartelme from Bartelme Design, with contributions from Matthias Slovig.

Comments, suggestions? I'd love to hear them. Email me at support@dueapp.com

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